Training and after-sales support
Nayur's service principles are expertise, sincerity and responsibility. The services published on the original site are listed below; equipment contracts and service agreements determine their specific application.
| Service | Published provision |
|---|---|
| Operator training | 1–3 days of free training |
| Instrument warranty | One-year free warranty, with lifetime technical support |
| Warranty repairs | Free repairs for instrument damage not caused by misuse or other human factors during the warranty period |
| Standard response | Response within 4 hours; on-site service within 24–72 hours |
| Technical hotline | 24-hour technical support |
| Software updates | Free software upgrades |
Testing and quality control solutions
Support combines user requirements, the characteristics of controlled materials and XRF analytical capabilities. It helps customers integrate instrument analysis into quality management, establish testing plans and material acceptance criteria, and develop risk assessment methods for special materials.
Contact technical support
Service hotline: 13911312126 (China: +86)
Email: sales@nayur.com